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Privacy Policy
We value the trust you place in us and recognize the importance of secure transactions and information privacy. This Privacy Policy describes how Looks Clothing and its affiliates (collectively “Looks Clothing,” “we,” “our,” or “us”) collect, use, share, protect, or otherwise process your personal information through the Looks Clothing website https://www.looksclothing.in. While you may be able to browse certain sections of the Platform without registering with us, please note that we do not offer any product or service under this Platform outside India. Your personal information will primarily be stored and processed in India and may be subject to data protection laws that differ from those in the country where you are located. By visiting this Platform, providing your information, or availing any product or service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service or product terms and conditions. You also agree to be governed by the laws of India, including but not limited to the laws related to data protection and privacy. If you do not agree, please do not use or access our Platform.
Collection:
We collect your personal information related to your identity, demographics, and your interactions with us when you use our Platform, services, or engage with us in any way during our relationship. This information may include but is not limited to:
- Information provided during sign-up/registration or while using our Platform, such as name, date of birth, address, telephone/mobile number, email ID, occupation, and any information shared as proof of identity or address.
- Requests to share PAN, GST number, government-issued ID cards/numbers, and Know-Your-Customer (KYC) details to determine eligibility for certain products, services, or events, including but not limited to credit and payment products.
- Sensitive personal information such as bank account details, credit/debit card information, biometric data (e.g., facial features or physiological information to enable certain features), and passwords.
- Shopping behavior, preferences, call data records, device location, voice, browsing history, and other information you provide to us from time to time.
- Information related to transactions on the Platform and third-party business partner platforms if you participate in third-party loyalty programs offered by us.
- Additional information, such as billing address, credit/debit card details, and tracking information from cheques or money orders, when you set up an account or transact with us.
- Messages, images, photos, gift card messages, product reviews, or other content you post on the Platform.
- Personal correspondence, such as emails or letters, sent to us or received from other users or third parties regarding your activities or postings on the Platform.
While you can browse some sections of our Platform without registering, certain activities, such as placing an order or consuming online content or services, require registration.
We may use your contact information to send you offers based on your previous orders or preferences. If you receive communication from anyone claiming to be from Looks Clothing and seeking sensitive personal information (e.g., debit/credit card PIN, net-banking or mobile banking password), do not provide such information. Looks Clothing or our affiliate logistics partner will never request such information. If you have already shared such information, report it immediately to an appropriate law enforcement agency.
Use: We use your personal information to provide the services you request. If we use your personal information for marketing purposes, we will provide you with the option to opt-out of such uses. We use your personal information to:
- Assist sellers and business partners in processing and fulfilling orders.
- Enhance your customer experience.
- Resolve disputes and troubleshoot problems.
- Promote a safe service.
- Collect payments.
- Measure consumer interest in our products and services.
- Inform you about online and offline offers, products, services, and updates.
- Customize your experience on the Platform.
- Detect and protect against errors, fraud, and other criminal activity.
- Enforce our terms and conditions.
- Conduct marketing research, analysis, and surveys.
- Any other purposes described to you at the time of information collection.
We may seek your permission to access your text messages (SMS), instant messages, contacts, camera, photo gallery, location, and device information for various purposes, including sending commercial communications regarding your orders or other products and services. You have the option to withdraw this permission, but it may affect your access to certain products or services on the Platform.
We collect and analyze demographic and profile data about users’ activity on our Platform to continually improve our product and service offerings. We also use your IP address to help diagnose server problems and administer the Platform.
Surveys conducted by us or third-party market research agencies may ask for personal information, contact information, demographic data, and other information that you choose to provide. Participation in such surveys is voluntary.
Cookies: We use data collection devices such as “cookies” on specific Platform pages to analyze web page flow, measure promotional effectiveness, and enhance trust and safety. Cookies are small files placed on your hard drive that help us provide our services. They do not contain your personal information but may be essential for certain features on the Platform. You can decline/delete our cookies if your browser allows, but it may affect your ability to use some Platform features. Additionally, you may encounter “cookies” or similar devices on certain Platform pages placed by third parties, which we do not control.
Sharing: We may share your personal information within Looks Clothing Group entities, corporate entities, and affiliates to provide access to their services and products. These entities may market to you unless you opt-out. We may disclose personal information to third parties:
- To provide access to our services and products.
- To comply with legal obligations.
- To enforce our user agreement.
- To facilitate marketing and advertising activities.
- To prevent, detect, mitigate, and investigate fraud or illegal activities related to our services.
- To respond to legal processes, such as subpoenas and court orders.
- To protect the rights, property, or personal safety of our users or the public.
We may share or sell some or all of your personal information with another business entity in the event of a merger, acquisition, reorganization, amalgamation, or business restructuring. Such entities will be required to follow this privacy policy with respect to your personal information.
Links to Other Sites: Our Platform may contain links to other websites that collect personal information about you. Looks Clothing is not responsible for the privacy practices or content of these linked websites.
Security Precautions: We adopt reasonable security practices and procedures, in line with international standards ISO/IEC 27001:2013, to protect your personal information from unauthorized access, disclosure, loss, or misuse. While we take industry-standard security measures and regularly update our systems to safeguard your information against hacking or virus dissemination, the internet and World Wide Web may not always provide completely secure data transmission. Users are responsible for protecting their login and password records.
Choice/Opt-Out: We provide all users with the option to opt-out of receiving non-essential (promotional, marketing-related) communications from us after creating an account. To unsubscribe, click on the unsubscribe link in the email.
Advertisements: Third-party advertising companies may serve ads when you visit our Platform. These companies may use information (excluding your name, address, email address, or telephone number) about your visits to this Platform and other websites to provide advertisements of interest to you. You can opt-out of
Changes to this Privacy Policy
Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We will alert you to significant changes by posting the date our Privacy Policy got last updated, placing a notice on our Platform, or by sending you an email when we are required to do so by applicable law.
Queries:
If you have a query, concern, or complaint in relation to collection or usage of your personal information under this Privacy Policy, please mail us at [email protected]